The Sussex Hound Club

Privacy & Cookies Policy

Last updated: 14 October 2026
 

At The Sussex Hound Club, we respect your privacy and understand the importance of protecting your personal information.
 

This policy explains what information we collect, why we use it, how we protect it and your rights under UK data protection law.
 

1. Who We Are
 

The Sussex Hound Club provides premium dog walking, pet sitting, home visits and pet photography services across Peacehaven, Saltdean and surrounding areas of Sussex.
 

Business name: The Sussex Hound Club
 

Legal name / data controller: The Sussex Hound Club / Ian Stammers
 

Contact: hello@sussexhoundclub.co.uk
 

Website: www.sussexhoundclub.co.uk
 

Business address: 31 Skylark Avenue, Peacehaven, BN10 8FP
 

2. Information We Collect
 

When you contact us, make an enquiry or book a service, we may collect:
 

• Your name, address and contact details

• Your email address and telephone number

• Booking and payment information

• Emergency contact details

• Information about your dog, including its name, breed, age, health and behavioural needs

• Veterinary contact details

• Home access instructions and security information where necessary

• Photographs of your dog, where applicable

• Communications relating to enquiries and bookings
   

Our website may also collect technical information through cookies and similar technologies.
 

We only collect information that is reasonably necessary for our business activities.
 

3. How We Use Your Information
 

We use personal information to:
 

• Respond to enquiries and arrange bookings

• Provide dog walking and pet care services

• Contact you about your dog's wellbeing

• Manage payments and business records

• Arrange assistance in an emergency

• Maintain the safety and security of pets and properties

• Improve our services and customer experience

• Meet legal and regulatory obligations
   

We will not sell your personal information to third parties.
 

4. Our Legal Basis for Using Information
 

Under UK data protection law, we rely on appropriate lawful bases, including:
 

Contract: To arrange and deliver services you have requested.
 

Legal obligation: To comply with applicable accounting, tax and other legal requirements.
 

Legitimate interests: To manage enquiries, maintain appropriate business records, protect property and operate our business safely, where those interests are not overridden by your rights.
 

Consent: Where required, for certain marketing activities, optional cookies and other activities for which we specifically ask permission.
 

Where we rely on consent, you can withdraw it at any time.
 

5. How We Store, Protect and Retain Your Information
 

At The Sussex Hound Club, we take your privacy seriously and take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
 

We only retain personal information for as long as necessary to provide our services and meet our legal obligations.
 

• Customer and pet care information: Retained while services are being provided and normally deleted within six months of the customer relationship ending, unless further retention is necessary.

• General enquiries: Deleted within six months of the last communication where no booking is made.

• Pet photographs: Normally deleted within six months of the last booking, unless retained for an agreed purpose.

• Home access details and security codes: Securely deleted as soon as they are no longer required.

• Financial and accounting records: Retained for the periods required under UK tax and accounting legislation.
   

We regularly review the information we hold and securely delete or anonymise it when it is no longer required.
 

Information may be retained for longer where reasonably necessary to comply with legal obligations or resolve disputes.
 

6. Sharing Your Information
 

We may share limited personal information with trusted service providers where necessary, such as:
 

• Our website and booking platform, Wix

• Payment processing providers

• Accounting or administrative service providers

• Veterinary professionals in an emergency

• Relevant authorities where legally required
   

Any sharing will be limited to what is necessary for the relevant purpose.
 

Some technology providers may process information outside the UK. Where this occurs, we will ensure that appropriate data protection arrangements apply.
 

Service providers and international transfers: [Verify the actual providers used and any relevant transfer safeguards.]
 

7. Photographs and Marketing
 

We may take photographs of dogs during walks, visits or Paws & Portraits sessions.
 

We will seek your permission before using identifiable photographs for promotional purposes, including our website and social media.
 

We will not send unsolicited electronic marketing without an appropriate legal basis and will respect applicable marketing preferences and opt-out rights.
 

8. Cookies and Website Technology
 

Our website is built using Wix.
 

Cookies and similar technologies may be used to operate the website, maintain security, remember preferences and, depending on the features enabled, measure website usage.
 

Some technologies are necessary for the website to function.

Other technologies, such as certain analytics or advertising tools, may require your consent before they are used.
 

Where consent is required, you will be given an appropriate choice and a way to change your preferences.
 

Cookie details: [Insert the actual categories, purposes, providers and durations of cookies used on the published website after checking Wix and any connected applications.]
 

9. Your Data Protection Rights
 

Depending on the circumstances, you have the right to:
 

• Request access to personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of information where applicable

• Ask us to restrict certain processing

• Object to certain uses of your information

• Request transfer of eligible information

• Withdraw consent where processing relies on consent
   

To exercise your rights, please email hello@sussexhoundclub.co.uk.
 

We will respond in accordance with applicable data protection law.
 

10. Complaints
 

If you have concerns about how we handle your information, please contact us first so we can investigate.
 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
 

Website: www.ico.org.uk
 

11. Changes to This Policy
 

We may update this policy to reflect changes in our services, website or legal obligations.
 

The latest version will be available on our website, with the date of the most recent update.
 

12. Contact
 

For any privacy-related questions, please contact:

The Sussex Hound Club

Email: hello@sussexhoundclub.co.uk

Website: www.sussexhoundclub.co.uk
Peacehaven, East Sussex