The Sussex Hound Club

Booking Terms & Conditions

Last updated: 14 October 2026
 

Welcome to The Sussex Hound Club. We provide personal, caring and reliable dog walking and pet care services across Peacehaven, Saltdean and surrounding areas of Sussex.
 

These Terms & Conditions explain how our services operate and what you can expect when booking with us.
 

1. Our Services
 

The Sussex Hound Club offers:
 

• Individual and small-group dog walking

• VIP Paw Club monthly walking plans

• Dog sitting and home visits

• Pet care in the dog's own home

• Paws & Portraits pet photography
   

All services are subject to availability and confirmation.
 

2. Bookings and Meet & Greets
 

Before accepting a new dog, we may arrange a complimentary meet and greet to understand your dog's personality, behaviour, health, exercise requirements and individual needs.
 

Owners must provide accurate and up-to-date information about their pets, including any medical conditions, allergies, behavioural concerns or history of aggression.
 

We reserve the right to decline or discontinue a service where we reasonably believe it cannot be delivered safely.
 

A booking is confirmed when we have accepted it and agreed the service, date, price and any applicable conditions.
 

3. Dog Walking
 

We aim to provide a safe, enjoyable and enriching walking experience.
 

• Dogs will be walked individually or in compatible small groups, depending on the service booked.

• Walks will be planned with consideration for each dog's age, fitness, temperament and needs.

• Dogs will only be exercised off-lead with the owner's express permission and where it is safe and lawful to do so.

• Owners must provide a suitable collar or harness and ensure their dog is appropriately identified.

• We may adjust walking locations, routes or activities because of weather, safety or welfare considerations.
   

We will take reasonable care of every dog entrusted to us.
 

4. VIP Paw Club Monthly Plans
 

VIP Paw Club provides a convenient option for customers who require regular dog walking.
 

The agreed number of walks, monthly price, payment dates and booking arrangements will be confirmed before the plan begins.
 

The following arrangements must be agreed with the customer:
 

• Monthly payment terms

• Whether unused walks can be carried forward

• How much notice is required to change or cancel a recurring plan

• Arrangements for bank holidays and planned holidays
   

Any applicable cancellation charges must be reasonable and comply with consumer law.
 

5. Dog Sitting and Home Visits
 

Where we provide care in your home, we will follow the agreed care instructions and visit schedule.
 

Services may include feeding, fresh water, companionship, toilet breaks, medication where agreed, and scheduled walks.
 

Owners are responsible for providing sufficient food, medication, equipment and clear instructions.
 

House keys, access codes and security information will be handled with care and used only for the agreed service.
 

We will not admit unauthorised visitors to your property.
 

6. Health, Vaccinations and Behaviour
 

Owners must disclose any relevant medical conditions, infectious illnesses, behavioural concerns or special handling requirements.
 

Dogs must comply with applicable identification and control requirements.
 

Owners must ensure that vaccinations, parasite prevention and veterinary care are appropriate for their dog's needs.
 

We may suspend a service where a dog presents an immediate safety or welfare risk.
 

7. Emergencies and Veterinary Care
 

If your dog becomes unwell or injured while in our care, we will make reasonable efforts to contact you or your nominated emergency contact.
 

If urgent treatment is required and we cannot reach you, you authorise us to seek veterinary assistance where reasonably necessary to protect your dog's welfare.
 

Unless the illness or injury results from our negligence or breach of contract, veterinary costs remain the owner's responsibility.
 

8. Payments and Cancellations
 

VIP Paw Club: Monthly membership fees are payable in advance at the beginning of each billing period.
 

Individual Dog Walks: Payment is due on the day of the scheduled walk.
 

Customer Cancellations
 

• Individual Dog Walks: We understand that plans can change. Customers may cancel a scheduled walk free of charge by providing at least 24 hours' notice.
   

• Late Cancellations: Cancellations made with less than 24 hours' notice may be subject to the full cost of the scheduled walk, subject to applicable consumer rights.
   

Our Cancellations:

If we are unable to provide an agreed service, we will notify you as soon as reasonably possible and offer an alternative or an appropriate refund for services not provided.
 

For bookings made online, by telephone or away from our business premises, statutory cancellation rights may apply. Where required, we will provide the relevant cancellation information and obtain any necessary express request to begin services during the statutory cancellation period.
 

Nothing in these terms limits your statutory consumer rights.
 

9. Weather and Safety
 

Your dog's safety and wellbeing will always take priority.
 

During extreme heat, severe weather or other unsafe conditions, we may shorten, reschedule or replace an outdoor walk with an agreed alternative service.
 

We will communicate material changes wherever reasonably possible and agree any appropriate price adjustment or refund.
 

10. Photography and Social Media
 

We may offer photographs and updates of dogs during their walks or visits.

We will ask for permission before using identifiable images of your dog for public marketing, our website or social media.
 

Paws & Portraits photography bookings will be subject to agreed package details, prices and image-use arrangements.
 

11. Liability and Insurance
 

We will exercise reasonable care and skill when providing our services.

Owners remain responsible for providing accurate information and suitable equipment and for disclosing known risks relating to their dog.
 

We are responsible for losses caused by our failure to exercise reasonable care and skill, subject to applicable law.
 

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, or your statutory consumer rights.
 

Insurance:

[Confirm the business insurance cover you hold before making any specific insurance claims.]
 

12. Privacy
 

We handle customer information in accordance with our Privacy & Cookies Policy.
 

13. Contact Us
 

For bookings, questions or concerns, please contact:

The Sussex Hound Club

Peacehaven, East Sussex

Email: hello@sussexhoundclub.co.uk

Website: www.sussexhoundclub.co.uk

Legal business name: The Sussex Hound Club

We aim to resolve concerns fairly, promptly and professionally.

Thank you for trusting The Sussex Hound Club with your four-legged family members.